1. 1 Find order
  2. 2 Select goods
  3. 3 Done

Withdrawal from purchase contract

As a consumer you may withdraw from the contract within 14 days of receiving the goods, without giving any reason (Directive 2011/83/EU).

1 Let's find your order

Just the order number and the e-mail you used when placing the order.

You can find it in the confirmation e-mail (e.g. ABCDEF1234 or 1170).
The same e-mail used when placing the order.

What you should know

The statutory period is 14 days from receipt of goods. For multi-package orders, the clock starts from the last package received.

What we need from you:

  1. Complete this form (under a minute).
  2. Ship the goods back to us within 14 days of submitting this form.
  3. You cover the return shipping, but we refund all payments you made, including the original delivery cost (at the cheapest carrier option we offered).